Feedback from previous guests about their experience
64%
liked the resort and would come back again
6.4/10
Nice
Rooms
8.0
Location
8.8
Service
7.2
Dining
8.4
Guest reviews
6.4/10
based on 5 reviews
8.7
8.7/10 based on 375 reviews
Mickey
United States of America,
January
2025
6.4/10
My stay at New Sairme was quite enjoyable, with stunning mountain views and a relaxing atmosphere. The heated outdoor pool was a highlight, although the service could use some improvement. Overall, I experienced comfort in my clean room and delicious dining options.
Rooms
9.0
My room was spacious, clean, and had a comfortable shower and bed. It was a short walk to the swimming pool, which I appreciated.
Service
8.0
The staff were friendly and made every effort to assist me, though I found the service to be a bit disorganized at times, especially in the restaurant.
Location
9.0
The hotel's location is fantastic, just a short walk to the spa and surrounded by picturesque nature, making it a peaceful retreat.
Dining
9.0
I enjoyed the diverse menu offerings at the restaurant, with fresh and tasty food being a strong point of my dining experience.
Facilities
8.0
The amenities were good, with convenient access to outdoor activities, and the indoor spaces like the bar offered excellent coffee.
James
United States of America,
January
2025
6.4/10
My stay at New Sairme was quite nice. the stunning mountain views and the relaxing heated outdoor pool were definite highlights. The food was delicious, especially breakfast, though I found the room service option lacking a bit. Overall, it was a good value for the amenities and environment.
Rooms
8.0
I stayed in a Panorama Double room which was comfortable and clean. the space was great for unwinding and offered good amenities. Although the Wi-Fi in my room wasn't strong, the overall comfort made up for it.
Service
7.0
The staff was friendly and attentive during my stay. they even upgraded my room to a deluxe! However, I did notice that the responsiveness could have been a bit better, especially regarding room service.
Location
9.0
The location of New Sairme is great. with beautiful baths just a short walk away. Plus, the shuttle service made exploring local attractions super convenient.
Dining
9.0
Dining at the hotel was a treat. I particularly enjoyed the rich and tasty breakfast, and the restaurant had a charming ambiance that made meals great. The variety of menu options catered to different tastes, which I appreciated.
Facilities
9.0
Facilities like the swimming pool were really good. it provided a perfect spot to relax and enjoy the views. I also liked the beautifully maintained gardens that added to the serene atmosphere.
Jesse
United States of America,
December
2024
5.8/10
My stay at New Sairme was quite enjoyable, largely thanks to the stunning mountain views and the relaxing atmosphere provided by the heated outdoor swimming pool. Although I found the breakfast could use a little more variety, I truly appreciated the delicious Georgian and European dishes available at the restaurant. Overall, the friendly staff and clean accommodations made for a worthwhile experience, but there were moments when service felt a bit disorganized.
Rooms
8.0
The rooms were very clean and comfortable, though they were a bit basic with limited storage options. I appreciated the cleanliness but wished for more amenities.
Service
7.0
The staff was friendly and attentive, quickly accommodating my needs. However, there were instances where they seemed a bit overwhelmed or forgetful when it came to managing requests.
Location
9.0
The location was great, nestled right in the mountains and close to local attractions. It took a little effort to get there, but the beautiful surroundings made it worth it.
Dining
8.0
The food at the restaurant was tasty, with a diverse menu, though I felt breakfast could be improved with more options. The dining ambiance was pleasant, especially with live music enhancing the experience.
Facilities
9.0
The heated outdoor swimming pool was a highlight, especially at night. There are also several activities available, which I enjoyed during my stay. However, I would have liked to see an indoor pool as well.
Tyler
United States of America,
November
2024
6.8/10
My stay at New Sairme was a good blend of relaxation and stunning natural beauty. The warm outdoor pool was a highlight, making it perfect for unwinding, although the Saturday night music near the pool could be a bit much for some. The food impressed me, especially the variety at breakfast and dinner, but I did encounter slower service in the restaurant during peak times. Overall, it was a peaceful escape surrounded by mountains, though some aspects could use fine-tuning.
Rooms
8.0
My room was spacious and clean with a comfy bed and shower, although some storage options were limited.
Service
7.0
While the staff was generally attentive and friendly, I did experience some delays with restaurant service during busy hours.
Location
9.0
The location was stunning, nestled among mountains, and provided easy access to amazing nature trails and local attractions.
Dining
8.0
The food was delicious with a rich variety on the menu; I particularly enjoyed the traditional Georgian dishes.
Facilities
8.0
The heated outdoor pool was a fantastic feature, although there were times when it felt overly crowded on weekends.
Alan
United States of America,
November
2024
6.8/10
I had a lovely stay at New Sairme, where the mountain views were absolutely stunning. However, the noise from weekend events was a bit distracting. The food was delicious and the heated outdoor pool was a highlight, although it could have been cooler on warm days.
Rooms
7.0
My room was quite spacious and clean, with a comfortable bed and a decent shower. though the lighting was confusing and there was an automatic light on the balcony that couldn't be turned off, which was quite annoying.
Service
7.0
The staff was friendly and warm, always ready to help with requests. but sometimes they seemed a bit overwhelmed and the restaurant service was slower than expected.
Location
8.0
The hotel’s location is perfect for exploring local attractions and nature trails. although the accessibility to certain services was somewhat limited during my stay.
Dining
8.0
I thoroughly enjoyed the variety and quality of the food served. breakfast offerings were particularly impressive, but the service during dinner could improve.
Facilities
7.0
The facilities, especially the heated outdoor pool and gardens, were well maintained and perfect for relaxation. although the noise from nearby events can detract from the peaceful ambiance.